Help Desk Technician - Dallas, TX
SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Google Workspace, ServiceNow ticketing systems, and Apple device management and have exceptional customer services skills.
Responsibilities
- Provide technical support and troubleshooting for software, hardware, and network issues.
- Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues.
- Install, configure, and maintain operating systems and applications, including Microsoft 365, Adobe suite, and Google Workspace.
- Manage and support devices using MDM solutions for efficient device management.
- Collaborate with cross-functional IT teams to resolve complex technical problems and ensure seamless operations.
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
- Deliver exceptional customer service to internal users, ensuring a positive and efficient user experience.
- Assist in IT projects and initiatives as needed, contributing to the overall success and innovation of the IT department.
- Stay abreast of the latest technologies and industry trends to enhance technical skills and provide proactive technical support.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience as a Help Desk Technician or similar role in an IT environment.
- Proficiency in Microsoft ecosystems, including Microsoft 365 applications and services.
- Familiarity with Adobe suite applications and Google Workspace for productivity and collaboration.
- Experience using ServiceNow or other IT service management platforms for efficient ticketing and workflow management.
- Knowledge of Apple device management (MDM) solutions for streamlined device configuration and support.
- Strong communication and interpersonal skills, with a customer-centric approach to problem-solving.
- Ability to prioritize and manage multiple tasks in a dynamic and fast-paced IT environment.
- Technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are highly desirable.
Benefits:
- Competitive salary commensurate with experience and skills.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off and holiday benefits.
- Professional development opportunities to enhance technical skills and career growth.
If you meet these qualifications and are passionate about delivering top-notch technical support and customer service in a dynamic IT environment, we encourage you to apply for this exciting opportunity in Dallas, TX.
THIS ROLE IS ONLY OPEN TO RESIDENTS IN THE DALLAS, TX AREA
